Conflict Resolution and Grievance Procedure

The purpose of this policy is to provide a procedure by which employees may resolve differences, inform Community Water Center of any concerns, or to grieve any action or decision of the Center or its representatives.

We expect all employees to treat one another with respect and courtesy. However, in the event a misunderstanding, disagreement or a dispute arises, you are encouraged to speak privately and directly with the person(s) involved. This meeting should focus on the issues causing concern. Each person should speak kindly and listen carefully to the other person in an attempt to resolve all issues.

If the persons involved cannot arrive at a satisfactory resolution of their differences, they should meet with a supervisor. The supervisor will listen to the concerns expressed and reach a decision on the matter. (S)he may seek advice from another member of management before rendering a decision.

All employees are expected to cooperate and support any decision that is reached. Employees should not continue to debate and discuss the merits or wisdom of the decision. Instead, each employee should focus on what (s)he can do to improve the workplace environment.The most effective way of resolving conflict is to discuss the matter with the persons involved in the conflict, or with those persons in management positions who can assist in the resolution of the conflict. Rarely, if ever, will discussing the matter with co-workers help resolve the issue. Most often, that will make the problem worse.

CWC is committed to providing a positive and equitable work environment for all employees, students/interns, and any other individuals who are part of our programs. If a conflict or disagreement between coworkers cannot be resolved, or if you have a concern about a serious matter such as discrimination or safety issues, you may file a formal grievance with the Executive Director, Susana De Anda. The Executive Director may be reached at susana.deanda@communitywatercenter.org and 559-733-0219. You should include any evidence supporting your claim, the identity of witnesses or other pertinent information with your complaint. We will investigate your claim and take any other action necessary to ensure a prompt and fair resolution respecting your grievance. Please refer to the Policy Prohibiting Unlawful Discrimination and Harassment in this handbook for additional details regarding our investigation and complain resolution procedures.